Returns & Refund Policy \u2013 Billiard Hub<\/title>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:wght@400;700&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root {\r\n --black: #0d0d0d;\r\n --black2: #1a1a1a;\r\n --yellow: #f5c400;\r\n --white: #ffffff;\r\n --offwhite: #f9f9f9;\r\n --muted: #888888;\r\n --border: #e4e4e4;\r\n --green: #27ae60;\r\n --red: #c0392b;\r\n }\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n body {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--offwhite);\r\n color: #0d0d0d !important;\r\n -webkit-text-fill-color: #0d0d0d !important;\r\n line-height: 1.8;\r\n }\r\n\r\n .hero {\r\n background: #0d0d0d !important;\r\n padding: 60px 40px 50px;\r\n text-align: center;\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n .hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n background: repeating-linear-gradient(45deg, transparent, transparent 40px, rgba(245,196,0,0.03) 40px, rgba(245,196,0,0.03) 41px);\r\n }\r\n .hero h1 {\r\n font-family: 'Playfair Display', serif !important;\r\n font-size: 2.8rem !important;\r\n color: #ffffff !important;\r\n -webkit-text-fill-color: #ffffff !important;\r\n position: relative;\r\n background: none !important;\r\n }\r\n .yellow-line {\r\n width: 60px; height: 3px;\r\n background: #f5c400 !important;\r\n margin: 16px auto 20px;\r\n border: none;\r\n }\r\n .hero p {\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n font-size: 0.9rem;\r\n letter-spacing: 1px;\r\n position: relative;\r\n }\r\n\r\n \/* Summary bar *\/\r\n .summary-bar {\r\n background: #1a1a1a !important;\r\n border-bottom: 1px solid #222;\r\n padding: 32px 40px;\r\n }\r\n .summary-grid {\r\n max-width: 860px;\r\n margin: 0 auto;\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));\r\n gap: 16px;\r\n }\r\n .summary-card {\r\n text-align: center;\r\n padding: 20px 16px;\r\n border: 1px solid #333 !important;\r\n border-top: 3px solid #f5c400 !important;\r\n border-radius: 8px;\r\n }\r\n .summary-card .s-icon { font-size: 1.8rem; margin-bottom: 8px; }\r\n .summary-card .s-val {\r\n font-family: 'Playfair Display', serif !important;\r\n font-size: 1.3rem !important;\r\n color: #f5c400 !important;\r\n -webkit-text-fill-color: #f5c400 !important;\r\n font-weight: 700;\r\n }\r\n .summary-card .s-label {\r\n font-size: 0.75rem;\r\n text-transform: uppercase;\r\n letter-spacing: 1px;\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n margin-top: 4px;\r\n }\r\n\r\n .container {\r\n max-width: 860px;\r\n margin: 0 auto;\r\n padding: 60px 40px;\r\n }\r\n\r\n section { margin-bottom: 44px; 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}\r\n .steps li span { font-size: 0.9rem; color: #555555 !important; -webkit-text-fill-color: #555555 !important; }\r\n\r\n \/* Eligible grid *\/\r\n .eligible-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin: 16px 0; }\r\n .eligible-box { border-radius: 8px; padding: 20px; border: 1px solid var(--border); }\r\n .eligible-box.yes { border-left: 4px solid var(--green) !important; background: #f0fff4 !important; }\r\n .eligible-box.no { border-left: 4px solid var(--red) !important; background: #fff5f5 !important; }\r\n .eligible-box h4 { font-size: 0.85rem; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 10px; }\r\n .eligible-box.yes h4 { color: #27ae60 !important; -webkit-text-fill-color: #27ae60 !important; }\r\n .eligible-box.no h4 { color: #c0392b !important; -webkit-text-fill-color: #c0392b !important; }\r\n .eligible-box ul { margin-left: 16px; }\r\n .eligible-box ul li { font-size: 0.88rem; margin-bottom: 6px; color: #444444 !important; -webkit-text-fill-color: #444444 !important; }\r\n\r\n \/* Timeline *\/\r\n .timeline { display: flex; align-items: flex-start; gap: 0; margin: 20px 0; overflow-x: auto; padding-bottom: 8px; }\r\n .tl-step { flex: 1; min-width: 130px; text-align: center; position: relative; }\r\n .tl-step:not(:last-child)::after { content: ''; position: absolute; top: 18px; right: -50%; width: 100%; height: 2px; background: #f5c400 !important; z-index: 0; }\r\n .tl-dot { width: 36px; height: 36px; background: #0d0d0d !important; border: 3px solid #f5c400 !important; border-radius: 50%; margin: 0 auto 10px; display: flex; align-items: center; justify-content: center; font-size: 1rem; position: relative; z-index: 1; }\r\n .tl-step .tl-title { font-size: 0.8rem; font-weight: 600; color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; }\r\n .tl-step .tl-time { font-size: 0.72rem; color: #888888 !important; -webkit-text-fill-color: #888888 !important; margin-top: 3px; }\r\n\r\n .notice-box {\r\n background: #fffbec !important;\r\n border: 1px solid #f5c400 !important;\r\n border-left: 4px solid #f5c400 !important;\r\n border-radius: 8px;\r\n padding: 18px 22px;\r\n font-size: 0.9rem;\r\n margin: 16px 0;\r\n color: #444444 !important;\r\n -webkit-text-fill-color: #444444 !important;\r\n }\r\n .notice-box strong { color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; }\r\n\r\n .contact-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-top: 20px; }\r\n .contact-card {\r\n background: #0d0d0d !important;\r\n border: 1px solid #222 !important;\r\n border-top: 3px solid #f5c400 !important;\r\n border-radius: 8px;\r\n padding: 20px;\r\n text-align: center;\r\n }\r\n .contact-card .icon { font-size: 1.5rem; margin-bottom: 8px; }\r\n .contact-card .label { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 1px; color: #f5c400 !important; -webkit-text-fill-color: #f5c400 !important; margin-bottom: 4px; }\r\n .contact-card .value { font-size: 0.88rem; font-weight: 500; color: #cccccc !important; -webkit-text-fill-color: #cccccc !important; word-break: break-all; }\r\n\r\n .updated {\r\n text-align: center;\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n font-size: 0.82rem;\r\n padding: 24px 0;\r\n border-top: 1px solid var(--border);\r\n margin-top: 40px;\r\n }\r\n\r\n @media (max-width: 600px) {\r\n .hero h1 { font-size: 2rem !important; }\r\n .eligible-grid { grid-template-columns: 1fr; }\r\n .container { padding: 40px 20px; }\r\n .summary-bar { padding: 24px 20px; }\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"hero\">\r\n <h1>Returns & Refund Policy<\/h1>\r\n <div class=\"yellow-line\"><\/div>\r\n <p>Last updated: April 29, 2025 \u00b7 We've got you covered<\/p>\r\n<\/div>\r\n\r\n<div class=\"summary-bar\">\r\n <div class=\"summary-grid\">\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\udcc5<\/div>\r\n <div class=\"s-val\">30 Days<\/div>\r\n <div class=\"s-label\">Return Window<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\ude9a<\/div>\r\n <div class=\"s-val\">Free<\/div>\r\n <div class=\"s-label\">Return Shipping<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\udcb3<\/div>\r\n <div class=\"s-val\">Full Refund<\/div>\r\n <div class=\"s-label\">or Exchange<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\u26a1<\/div>\r\n <div class=\"s-val\">5\u20137 Days<\/div>\r\n <div class=\"s-label\">Refund Processing<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83c\udf0d<\/div>\r\n <div class=\"s-val\">Worldwide<\/div>\r\n <div class=\"s-label\">We Ship Globally<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n\r\n <p>At <strong>Billiard Hub<\/strong>, your satisfaction is our priority. We sell brand new billiard equipment and accessories shipped worldwide. If you're not completely satisfied with your purchase, we're here to make it right.<\/p>\r\n\r\n <section id=\"eligibility\">\r\n <h2><span class=\"num\">1<\/span> Return Eligibility<\/h2>\r\n <p>To be eligible for a return, your item must meet the following conditions:<\/p>\r\n <div class=\"eligible-grid\">\r\n <div class=\"eligible-box yes\">\r\n <h4>\u2705 Eligible for Return<\/h4>\r\n <ul>\r\n <li>Returned within 30 days of delivery<\/li>\r\n <li>Item is unused and in original condition<\/li>\r\n <li>Original packaging and tags intact<\/li>\r\n <li>Defective or damaged on arrival<\/li>\r\n <li>Wrong item received<\/li>\r\n <li>Item significantly not as described<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"eligible-box no\">\r\n <h4>\u274c Not Eligible for Return<\/h4>\r\n <ul>\r\n <li>Items returned after 30 days<\/li>\r\n <li>Used, assembled, or installed items<\/li>\r\n <li>Items with removed tags or damaged packaging<\/li>\r\n <li>Custom or personalized products<\/li>\r\n <li>Items marked as \"Final Sale\"<\/li>\r\n <li>Gift cards<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"how-to-return\">\r\n <h2><span class=\"num\">2<\/span> How to Start a Return<\/h2>\r\n <p>Starting a return is simple. Follow these steps:<\/p>\r\n <ol class=\"steps\">\r\n <li>\r\n <div>\r\n <strong>Contact Us Within 30 Days<\/strong>\r\n <span>Email us at support@mybilliardhub.com, call us, or reach out via WhatsApp or live chat with your order number and reason for return.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>Receive Your Return Label<\/strong>\r\n <span>We'll email you a prepaid return shipping label within 1\u20132 business days. Return shipping is completely free \u2014 on us.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>Pack & Ship Your Item<\/strong>\r\n <span>Securely pack the item in its original packaging (if possible) and attach the prepaid label. Drop it off at the designated carrier location.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>We Inspect & Process<\/strong>\r\n <span>Once we receive your return, our team inspects the item within 2\u20133 business days and initiates your refund or exchange.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/section>\r\n\r\n <section id=\"refunds\">\r\n <h2><span class=\"num\">3<\/span> Refunds<\/h2>\r\n <p>Once your return is received and approved, here's what to expect:<\/p>\r\n <div class=\"timeline\">\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udce6<\/div><div class=\"tl-title\">Return Received<\/div><div class=\"tl-time\">Day 0<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udd0d<\/div><div class=\"tl-title\">Inspection<\/div><div class=\"tl-time\">2\u20133 days<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\u2705<\/div><div class=\"tl-title\">Approved<\/div><div class=\"tl-time\">Day 3\u20134<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udcb3<\/div><div class=\"tl-title\">Refund Issued<\/div><div class=\"tl-time\">Day 4\u20135<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83c\udfe6<\/div><div class=\"tl-title\">In Your Account<\/div><div class=\"tl-time\">5\u20137 bus. days<\/div><\/div>\r\n <\/div>\r\n <p>Refunds are issued to your <strong>original payment method<\/strong>. Please note that your bank or card provider may take additional time to post the credit to your account.<\/p>\r\n <div class=\"notice-box\">\r\n <strong>\ud83d\udca1 Please Note:<\/strong> If you paid by credit card, the refund will appear on your next billing statement. If you paid via PayPal or similar, the refund is typically instant once processed on our end.\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"exchanges\">\r\n <h2><span class=\"num\">4<\/span> Exchanges<\/h2>\r\n <p>Prefer an exchange instead of a refund? No problem. We offer free exchanges on all eligible returns.<\/p>\r\n <ul>\r\n <li>Contact us with your order number and the item you'd like instead<\/li>\r\n <li>We'll confirm availability and ship your replacement once the return is received<\/li>\r\n <li>If there's a price difference, we'll charge or refund accordingly<\/li>\r\n <li>Exchanges ship via the same method as your original order<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section id=\"damaged\">\r\n <h2><span class=\"num\">5<\/span> Damaged or Defective Items<\/h2>\r\n <p>We take great care in packaging every order, but if your item arrives damaged or defective, please:<\/p>\r\n <ul>\r\n <li><strong>Take photos<\/strong> of the item and packaging before discarding anything<\/li>\r\n <li>Contact us within <strong>48 hours of delivery<\/strong> at support@mybilliardhub.com<\/li>\r\n <li>We will arrange a free replacement or full refund \u2014 no return required in most cases<\/li>\r\n <\/ul>\r\n <div class=\"notice-box\">\r\n <strong>\u26a1 Priority handling:<\/strong> Damaged or defective item claims are treated as priority and resolved within 24\u201348 hours of reporting.\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"international\">\r\n <h2><span class=\"num\">6<\/span> International Orders<\/h2>\r\n <p>We ship worldwide and honor our 30-day return policy for all international customers. However, please note:<\/p>\r\n <ul>\r\n <li>International return shipping is covered by us via prepaid label where available<\/li>\r\n <li>For regions where prepaid labels are not available, we will reimburse reasonable return shipping costs<\/li>\r\n <li>Customs duties and import taxes paid on original delivery are <strong>non-refundable<\/strong><\/li>\r\n <li>International refunds may take slightly longer due to bank processing times<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section id=\"contact\">\r\n <h2><span class=\"num\">7<\/span> Contact Us<\/h2>\r\n <p>Have questions about a return or need help? Our support team is available through all of the following channels:<\/p>\r\n <div class=\"contact-grid\">\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udce7<\/div>\r\n <div class=\"label\">Email<\/div>\r\n <div class=\"value\">support@mybilliardhub.com<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udcde<\/div>\r\n <div class=\"label\">Phone<\/div>\r\n <div class=\"value\">+1 (800) 555-0199<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udcac<\/div>\r\n <div class=\"label\">WhatsApp<\/div>\r\n <div class=\"value\">+1 (800) 555-0199<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udda5\ufe0f<\/div>\r\n <div class=\"label\">Live Chat<\/div>\r\n <div class=\"value\">mybilliardhub.com<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <div class=\"updated\">\r\n \u00a9 2025 Billiard Hub \u00b7 mybilliardhub.com \u00b7 All rights reserved<br>\r\n This policy was last updated on April 29, 2025\r\n <\/div>\r\n\r\n<\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy \u2013 Billiard Hub Returns & Refund Policy Last updated: April 29, 2025 \u00b7 We’ve got you covered \ud83d\udcc5 30 Days Return Window \ud83d\ude9a Free Return Shipping \ud83d\udcb3 Full Refund or Exchange \u26a1 5\u20137 Days Refund Processing \ud83c\udf0d Worldwide We Ship Globally At Billiard Hub, your satisfaction is our priority. We sell […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4766","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4766"}],"version-history":[{"count":6,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766\/revisions"}],"predecessor-version":[{"id":4785,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766\/revisions\/4785"}],"wp:attachment":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nReturns & Refund Policy \u2013 Billiard Hub<\/title>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:wght@400;700&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n :root {\r\n --black: #0d0d0d;\r\n --black2: #1a1a1a;\r\n --yellow: #f5c400;\r\n --white: #ffffff;\r\n --offwhite: #f9f9f9;\r\n --muted: #888888;\r\n --border: #e4e4e4;\r\n --green: #27ae60;\r\n --red: #c0392b;\r\n }\r\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n body {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--offwhite);\r\n color: #0d0d0d !important;\r\n -webkit-text-fill-color: #0d0d0d !important;\r\n line-height: 1.8;\r\n }\r\n\r\n .hero {\r\n background: #0d0d0d !important;\r\n padding: 60px 40px 50px;\r\n text-align: center;\r\n position: relative;\r\n overflow: hidden;\r\n }\r\n .hero::before {\r\n content: '';\r\n position: absolute; inset: 0;\r\n background: repeating-linear-gradient(45deg, transparent, transparent 40px, rgba(245,196,0,0.03) 40px, rgba(245,196,0,0.03) 41px);\r\n }\r\n .hero h1 {\r\n font-family: 'Playfair Display', serif !important;\r\n font-size: 2.8rem !important;\r\n color: #ffffff !important;\r\n -webkit-text-fill-color: #ffffff !important;\r\n position: relative;\r\n background: none !important;\r\n }\r\n .yellow-line {\r\n width: 60px; height: 3px;\r\n background: #f5c400 !important;\r\n margin: 16px auto 20px;\r\n border: none;\r\n }\r\n .hero p {\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n font-size: 0.9rem;\r\n letter-spacing: 1px;\r\n position: relative;\r\n }\r\n\r\n \/* Summary bar *\/\r\n .summary-bar {\r\n background: #1a1a1a !important;\r\n border-bottom: 1px solid #222;\r\n padding: 32px 40px;\r\n }\r\n .summary-grid {\r\n max-width: 860px;\r\n margin: 0 auto;\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));\r\n gap: 16px;\r\n }\r\n .summary-card {\r\n text-align: center;\r\n padding: 20px 16px;\r\n border: 1px solid #333 !important;\r\n border-top: 3px solid #f5c400 !important;\r\n border-radius: 8px;\r\n }\r\n .summary-card .s-icon { font-size: 1.8rem; margin-bottom: 8px; }\r\n .summary-card .s-val {\r\n font-family: 'Playfair Display', serif !important;\r\n font-size: 1.3rem !important;\r\n color: #f5c400 !important;\r\n -webkit-text-fill-color: #f5c400 !important;\r\n font-weight: 700;\r\n }\r\n .summary-card .s-label {\r\n font-size: 0.75rem;\r\n text-transform: uppercase;\r\n letter-spacing: 1px;\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n margin-top: 4px;\r\n }\r\n\r\n .container {\r\n max-width: 860px;\r\n margin: 0 auto;\r\n padding: 60px 40px;\r\n }\r\n\r\n section { margin-bottom: 44px; scroll-margin-top: 24px; }\r\n section h2 {\r\n font-family: 'Playfair Display', serif !important;\r\n font-size: 1.4rem !important;\r\n color: #0d0d0d !important;\r\n -webkit-text-fill-color: #0d0d0d !important;\r\n margin-bottom: 16px;\r\n padding-bottom: 10px;\r\n border-bottom: 2px solid var(--border);\r\n display: flex;\r\n align-items: center;\r\n gap: 12px;\r\n background: none !important;\r\n }\r\n section h2 .num {\r\n background: #f5c400 !important;\r\n color: #0d0d0d !important;\r\n -webkit-text-fill-color: #0d0d0d !important;\r\n font-size: 0.75rem;\r\n font-family: 'DM Sans', sans-serif;\r\n font-weight: 700;\r\n width: 28px; height: 28px;\r\n border-radius: 50%;\r\n display: flex; align-items: center; justify-content: center;\r\n flex-shrink: 0;\r\n }\r\n p { margin-bottom: 14px; font-size: 0.95rem; color: #444444 !important; -webkit-text-fill-color: #444444 !important; }\r\n ul { margin: 10px 0 14px 20px; }\r\n ul li { margin-bottom: 8px; font-size: 0.95rem; color: #444444 !important; -webkit-text-fill-color: #444444 !important; }\r\n ul li strong { color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; }\r\n\r\n \/* Steps *\/\r\n .steps { counter-reset: steps; list-style: none; margin-left: 0; padding: 0; }\r\n .steps li {\r\n counter-increment: steps;\r\n display: flex;\r\n gap: 16px;\r\n align-items: flex-start;\r\n margin-bottom: 20px;\r\n padding: 18px 20px;\r\n background: #ffffff !important;\r\n border: 1px solid var(--border);\r\n border-radius: 8px;\r\n }\r\n .steps li::before {\r\n content: counter(steps);\r\n background: #f5c400 !important;\r\n color: #0d0d0d !important;\r\n -webkit-text-fill-color: #0d0d0d !important;\r\n font-weight: 700;\r\n font-size: 0.85rem;\r\n width: 30px; height: 30px;\r\n border-radius: 50%;\r\n display: flex; align-items: center; justify-content: center;\r\n flex-shrink: 0;\r\n margin-top: 2px;\r\n }\r\n .steps li strong { display: block; color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; margin-bottom: 4px; }\r\n .steps li span { font-size: 0.9rem; color: #555555 !important; -webkit-text-fill-color: #555555 !important; }\r\n\r\n \/* Eligible grid *\/\r\n .eligible-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin: 16px 0; }\r\n .eligible-box { border-radius: 8px; padding: 20px; border: 1px solid var(--border); }\r\n .eligible-box.yes { border-left: 4px solid var(--green) !important; background: #f0fff4 !important; }\r\n .eligible-box.no { border-left: 4px solid var(--red) !important; background: #fff5f5 !important; }\r\n .eligible-box h4 { font-size: 0.85rem; text-transform: uppercase; letter-spacing: 1px; margin-bottom: 10px; }\r\n .eligible-box.yes h4 { color: #27ae60 !important; -webkit-text-fill-color: #27ae60 !important; }\r\n .eligible-box.no h4 { color: #c0392b !important; -webkit-text-fill-color: #c0392b !important; }\r\n .eligible-box ul { margin-left: 16px; }\r\n .eligible-box ul li { font-size: 0.88rem; margin-bottom: 6px; color: #444444 !important; -webkit-text-fill-color: #444444 !important; }\r\n\r\n \/* Timeline *\/\r\n .timeline { display: flex; align-items: flex-start; gap: 0; margin: 20px 0; overflow-x: auto; padding-bottom: 8px; }\r\n .tl-step { flex: 1; min-width: 130px; text-align: center; position: relative; }\r\n .tl-step:not(:last-child)::after { content: ''; position: absolute; top: 18px; right: -50%; width: 100%; height: 2px; background: #f5c400 !important; z-index: 0; }\r\n .tl-dot { width: 36px; height: 36px; background: #0d0d0d !important; border: 3px solid #f5c400 !important; border-radius: 50%; margin: 0 auto 10px; display: flex; align-items: center; justify-content: center; font-size: 1rem; position: relative; z-index: 1; }\r\n .tl-step .tl-title { font-size: 0.8rem; font-weight: 600; color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; }\r\n .tl-step .tl-time { font-size: 0.72rem; color: #888888 !important; -webkit-text-fill-color: #888888 !important; margin-top: 3px; }\r\n\r\n .notice-box {\r\n background: #fffbec !important;\r\n border: 1px solid #f5c400 !important;\r\n border-left: 4px solid #f5c400 !important;\r\n border-radius: 8px;\r\n padding: 18px 22px;\r\n font-size: 0.9rem;\r\n margin: 16px 0;\r\n color: #444444 !important;\r\n -webkit-text-fill-color: #444444 !important;\r\n }\r\n .notice-box strong { color: #0d0d0d !important; -webkit-text-fill-color: #0d0d0d !important; }\r\n\r\n .contact-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin-top: 20px; }\r\n .contact-card {\r\n background: #0d0d0d !important;\r\n border: 1px solid #222 !important;\r\n border-top: 3px solid #f5c400 !important;\r\n border-radius: 8px;\r\n padding: 20px;\r\n text-align: center;\r\n }\r\n .contact-card .icon { font-size: 1.5rem; margin-bottom: 8px; }\r\n .contact-card .label { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 1px; color: #f5c400 !important; -webkit-text-fill-color: #f5c400 !important; margin-bottom: 4px; }\r\n .contact-card .value { font-size: 0.88rem; font-weight: 500; color: #cccccc !important; -webkit-text-fill-color: #cccccc !important; word-break: break-all; }\r\n\r\n .updated {\r\n text-align: center;\r\n color: #888888 !important;\r\n -webkit-text-fill-color: #888888 !important;\r\n font-size: 0.82rem;\r\n padding: 24px 0;\r\n border-top: 1px solid var(--border);\r\n margin-top: 40px;\r\n }\r\n\r\n @media (max-width: 600px) {\r\n .hero h1 { font-size: 2rem !important; }\r\n .eligible-grid { grid-template-columns: 1fr; }\r\n .container { padding: 40px 20px; }\r\n .summary-bar { padding: 24px 20px; }\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"hero\">\r\n <h1>Returns & Refund Policy<\/h1>\r\n <div class=\"yellow-line\"><\/div>\r\n <p>Last updated: April 29, 2025 \u00b7 We've got you covered<\/p>\r\n<\/div>\r\n\r\n<div class=\"summary-bar\">\r\n <div class=\"summary-grid\">\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\udcc5<\/div>\r\n <div class=\"s-val\">30 Days<\/div>\r\n <div class=\"s-label\">Return Window<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\ude9a<\/div>\r\n <div class=\"s-val\">Free<\/div>\r\n <div class=\"s-label\">Return Shipping<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83d\udcb3<\/div>\r\n <div class=\"s-val\">Full Refund<\/div>\r\n <div class=\"s-label\">or Exchange<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\u26a1<\/div>\r\n <div class=\"s-val\">5\u20137 Days<\/div>\r\n <div class=\"s-label\">Refund Processing<\/div>\r\n <\/div>\r\n <div class=\"summary-card\">\r\n <div class=\"s-icon\">\ud83c\udf0d<\/div>\r\n <div class=\"s-val\">Worldwide<\/div>\r\n <div class=\"s-label\">We Ship Globally<\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n<div class=\"container\">\r\n\r\n <p>At <strong>Billiard Hub<\/strong>, your satisfaction is our priority. We sell brand new billiard equipment and accessories shipped worldwide. If you're not completely satisfied with your purchase, we're here to make it right.<\/p>\r\n\r\n <section id=\"eligibility\">\r\n <h2><span class=\"num\">1<\/span> Return Eligibility<\/h2>\r\n <p>To be eligible for a return, your item must meet the following conditions:<\/p>\r\n <div class=\"eligible-grid\">\r\n <div class=\"eligible-box yes\">\r\n <h4>\u2705 Eligible for Return<\/h4>\r\n <ul>\r\n <li>Returned within 30 days of delivery<\/li>\r\n <li>Item is unused and in original condition<\/li>\r\n <li>Original packaging and tags intact<\/li>\r\n <li>Defective or damaged on arrival<\/li>\r\n <li>Wrong item received<\/li>\r\n <li>Item significantly not as described<\/li>\r\n <\/ul>\r\n <\/div>\r\n <div class=\"eligible-box no\">\r\n <h4>\u274c Not Eligible for Return<\/h4>\r\n <ul>\r\n <li>Items returned after 30 days<\/li>\r\n <li>Used, assembled, or installed items<\/li>\r\n <li>Items with removed tags or damaged packaging<\/li>\r\n <li>Custom or personalized products<\/li>\r\n <li>Items marked as \"Final Sale\"<\/li>\r\n <li>Gift cards<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"how-to-return\">\r\n <h2><span class=\"num\">2<\/span> How to Start a Return<\/h2>\r\n <p>Starting a return is simple. Follow these steps:<\/p>\r\n <ol class=\"steps\">\r\n <li>\r\n <div>\r\n <strong>Contact Us Within 30 Days<\/strong>\r\n <span>Email us at support@mybilliardhub.com, call us, or reach out via WhatsApp or live chat with your order number and reason for return.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>Receive Your Return Label<\/strong>\r\n <span>We'll email you a prepaid return shipping label within 1\u20132 business days. Return shipping is completely free \u2014 on us.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>Pack & Ship Your Item<\/strong>\r\n <span>Securely pack the item in its original packaging (if possible) and attach the prepaid label. Drop it off at the designated carrier location.<\/span>\r\n <\/div>\r\n <\/li>\r\n <li>\r\n <div>\r\n <strong>We Inspect & Process<\/strong>\r\n <span>Once we receive your return, our team inspects the item within 2\u20133 business days and initiates your refund or exchange.<\/span>\r\n <\/div>\r\n <\/li>\r\n <\/ol>\r\n <\/section>\r\n\r\n <section id=\"refunds\">\r\n <h2><span class=\"num\">3<\/span> Refunds<\/h2>\r\n <p>Once your return is received and approved, here's what to expect:<\/p>\r\n <div class=\"timeline\">\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udce6<\/div><div class=\"tl-title\">Return Received<\/div><div class=\"tl-time\">Day 0<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udd0d<\/div><div class=\"tl-title\">Inspection<\/div><div class=\"tl-time\">2\u20133 days<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\u2705<\/div><div class=\"tl-title\">Approved<\/div><div class=\"tl-time\">Day 3\u20134<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83d\udcb3<\/div><div class=\"tl-title\">Refund Issued<\/div><div class=\"tl-time\">Day 4\u20135<\/div><\/div>\r\n <div class=\"tl-step\"><div class=\"tl-dot\">\ud83c\udfe6<\/div><div class=\"tl-title\">In Your Account<\/div><div class=\"tl-time\">5\u20137 bus. days<\/div><\/div>\r\n <\/div>\r\n <p>Refunds are issued to your <strong>original payment method<\/strong>. Please note that your bank or card provider may take additional time to post the credit to your account.<\/p>\r\n <div class=\"notice-box\">\r\n <strong>\ud83d\udca1 Please Note:<\/strong> If you paid by credit card, the refund will appear on your next billing statement. If you paid via PayPal or similar, the refund is typically instant once processed on our end.\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"exchanges\">\r\n <h2><span class=\"num\">4<\/span> Exchanges<\/h2>\r\n <p>Prefer an exchange instead of a refund? No problem. We offer free exchanges on all eligible returns.<\/p>\r\n <ul>\r\n <li>Contact us with your order number and the item you'd like instead<\/li>\r\n <li>We'll confirm availability and ship your replacement once the return is received<\/li>\r\n <li>If there's a price difference, we'll charge or refund accordingly<\/li>\r\n <li>Exchanges ship via the same method as your original order<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section id=\"damaged\">\r\n <h2><span class=\"num\">5<\/span> Damaged or Defective Items<\/h2>\r\n <p>We take great care in packaging every order, but if your item arrives damaged or defective, please:<\/p>\r\n <ul>\r\n <li><strong>Take photos<\/strong> of the item and packaging before discarding anything<\/li>\r\n <li>Contact us within <strong>48 hours of delivery<\/strong> at support@mybilliardhub.com<\/li>\r\n <li>We will arrange a free replacement or full refund \u2014 no return required in most cases<\/li>\r\n <\/ul>\r\n <div class=\"notice-box\">\r\n <strong>\u26a1 Priority handling:<\/strong> Damaged or defective item claims are treated as priority and resolved within 24\u201348 hours of reporting.\r\n <\/div>\r\n <\/section>\r\n\r\n <section id=\"international\">\r\n <h2><span class=\"num\">6<\/span> International Orders<\/h2>\r\n <p>We ship worldwide and honor our 30-day return policy for all international customers. However, please note:<\/p>\r\n <ul>\r\n <li>International return shipping is covered by us via prepaid label where available<\/li>\r\n <li>For regions where prepaid labels are not available, we will reimburse reasonable return shipping costs<\/li>\r\n <li>Customs duties and import taxes paid on original delivery are <strong>non-refundable<\/strong><\/li>\r\n <li>International refunds may take slightly longer due to bank processing times<\/li>\r\n <\/ul>\r\n <\/section>\r\n\r\n <section id=\"contact\">\r\n <h2><span class=\"num\">7<\/span> Contact Us<\/h2>\r\n <p>Have questions about a return or need help? Our support team is available through all of the following channels:<\/p>\r\n <div class=\"contact-grid\">\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udce7<\/div>\r\n <div class=\"label\">Email<\/div>\r\n <div class=\"value\">support@mybilliardhub.com<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udcde<\/div>\r\n <div class=\"label\">Phone<\/div>\r\n <div class=\"value\">+1 (800) 555-0199<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udcac<\/div>\r\n <div class=\"label\">WhatsApp<\/div>\r\n <div class=\"value\">+1 (800) 555-0199<\/div>\r\n <\/div>\r\n <div class=\"contact-card\">\r\n <div class=\"icon\">\ud83d\udda5\ufe0f<\/div>\r\n <div class=\"label\">Live Chat<\/div>\r\n <div class=\"value\">mybilliardhub.com<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <div class=\"updated\">\r\n \u00a9 2025 Billiard Hub \u00b7 mybilliardhub.com \u00b7 All rights reserved<br>\r\n This policy was last updated on April 29, 2025\r\n <\/div>\r\n\r\n<\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy \u2013 Billiard Hub Returns & Refund Policy Last updated: April 29, 2025 \u00b7 We’ve got you covered \ud83d\udcc5 30 Days Return Window \ud83d\ude9a Free Return Shipping \ud83d\udcb3 Full Refund or Exchange \u26a1 5\u20137 Days Refund Processing \ud83c\udf0d Worldwide We Ship Globally At Billiard Hub, your satisfaction is our priority. We sell […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4766","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4766"}],"version-history":[{"count":6,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766\/revisions"}],"predecessor-version":[{"id":4785,"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=\/wp\/v2\/pages\/4766\/revisions\/4785"}],"wp:attachment":[{"href":"https:\/\/mybilliardhub.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}