Welcome to Billiard Hub ("we," "our," or "us"). We operate mybilliardhub.com and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1 Information We Collect
We collect information you provide directly and information collected automatically when you use our site.
Information you provide:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Account login credentials
- Messages sent via contact forms, email, or live chat
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and search terms
- Device type and operating system
- Cookie and tracking data (see Section 4)
2 How We Use Your Information
We use your information to:
- Process and fulfill your orders and send order confirmations
- Provide customer support via phone, email, WhatsApp, and live chat
- Send shipping updates and tracking notifications
- Improve our website, products, and services
- Send promotional emails and offers (you may opt out at any time)
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
3 Sharing Your Information
We do not sell your personal information. We may share it only with:
- Shipping carriers (e.g., UPS, FedEx, DHL) to deliver your orders worldwide
- Payment processors (e.g., Stripe, PayPal) to securely handle transactions
- Marketing platforms (e.g., Google, Meta) for advertising — only aggregated, anonymized data
- Legal authorities if required by law or to protect our rights
4 Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies — Required for the website to function (cart, checkout, login)
- Analytics cookies — Help us understand how visitors use our site (Google Analytics)
- Marketing cookies — Used to show you relevant ads on Google and social media
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
5 Data Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6 Your Rights
As a US-based customer (and depending on your state), you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- California residents have additional rights under the CCPA
To exercise any of these rights, please contact us at support@mybilliardhub.com.
7 Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
8 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
© 2025 Billiard Hub · mybilliardhub.com · All rights reserved
This policy was last updated on April 29, 2025
